FREQUENTLY ASKED QUESTIONS

What is a Pro Pack SKU

A Pro Pack SKU is a “bulk” sku. For the purpose of easier deployments of multiple devices for a business or organization, products ordered in Pro Packs do not come in retail packaging. They are shipped in poly bags and cartons. This is a cost-effective and efficient way of deploying for business and organizations.

How do I customize a case or promotional item with a logo?

Otter Products offers logo customization on all of our products. For more information on the process and pricing, please emails us at business-solutions@otterproducts.com and we will respond to you within 24 hours, M-F.

How do I place an order on the Business Solutions website?

Online orders are not currently available via our website. To order our products please contact your preferred reseller here: https://business.otterproducts.com/where-to-buy.html

How do I place a tax-exempt order?

Tax exempt orders can be placed at any of our preferred resellers: https://business.otterproducts.com/where-to-buy.html

How long is my Otter Products purchase under warranty? What does the warranty policy cover?

Otter Products, LLC d/b/a OtterBox & LifeProof and its affiliated companies worldwide (collectively, “Otter”) warrants its products (collectively, the “Products”) against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subject to conditions contained in this limited warranty. Otter does not warrant and is not responsible for, any smartphone or other device made by anyone other than Otter. This Limited Warranty will apply only to Products purchased from an Otter-authorized dealer that is subject to and follows Otter’s quality controls unless otherwise prohibited by law.

WARRANTY PERIOD

The following warranty periods apply to the Products (each, a “Warranty Period”):

  • OtterBox Private Collection and Limited Edition / Specialty Products: One (1) year (two (2) years for Products purchased in the EMEA region) from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • OtterBox Outdoor Collection Products: Lifetime of the Product, which is five (5) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • OtterBox Smartphone Cases and Tablet Cases: Lifetime of the product, which is seven (7) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • OtterBox Mobile Accessories: Lifetime of the Product, which is two (2) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • LifeProof Private Collection and Limited Edition/Specialty Products: One (1) year (two (2) years for Products purchased in the EMEA region) from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • LifeProof Softgoods Products: Lifetime of the Product, which is five (5) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • LifeProof Smartphone Cases and Tablet Cases: One (1) year (two (2) years for Products purchased in the EMEA region) from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • LifeProof Mobile Accessories: One (1) year (two (2) years for Products purchased in the EMEA region) from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • LifeProof Electronics: One (1) year (two (2) years for Products purchased in the EMEA region) from the original date of purchase of the Product by a customer from an Otter-authorized dealer
  • I have sent in the requested information for my warranty claim. When will I receive my replacement?

    You should receive an update on your claim within 72 hours of sending in the required information, followed by a tracking number when the replacement ships. If more than 72 hours have passed, please contact OtterBox at 855-688-7269 and LifeProof at 888-533-0735 for assistance.

    When will you release a new case for my device?

    Due to our design and manufacturing processes as well as agreements with our partners, Otter Products is not able to release product launch dates or timelines to customers at this time. If you hear or see launch/shipping dates regarding a device we have not yet released a launch date for from somewhere other than business.otterproducts.com, companies outside Otter Products have likely determined those dates. If you have questions regarding these dates, please contact that company directly.